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Shipping policy

SHIPPING RATES:

For shipping rates pre-purchase, add your piece(s) to your cart, start your checkout process, add your address, and shipping will populate.

SHIPPING DETAILS:

Orders will be packed within 2-4 business days from approval. We will send tracking details as soon as they are available.

Smaller items (less than 100 pounds) that can be flat packed (legs detached) will be sent via UPS. All flat packed items are pre-assembled. For items over $500 a signature is required unless you request otherwise.

Larger items will ship one of the methods below based on your selection at checkout:

Curbside Freight (7-10 days) - our standard shipping method for larger items. These pieces will be shipped in a wood crate/pallet. Once picked up from Fort Pitt Trading Co., we will send you tracking details. The freight company will contact you when your order is in your area to setup the final delivery. The pallet will be delivered to the end of your driveway and the driver will not help bring it into your home. Be sure to inspect the crate for any damage. If damage is discovered, be sure to sign for the shipment pending inspection.  If there is significant damage to the crate, reject the shipment and contact us right away. Customers are responsible for disposal of crate and all shipping materials - please reuse them as able.

    INSPECT all pieces upon receiving for any damage. If you notice significant damage to your order, please contact Fort Pitt Trading Co. right away and we will work towards a resolution. Any damage claims after 24 hours will not be accepted.

    ADDITIONAL SHIPPING FEES:

    You will be responsible for extra shipping fees if your delivery address is:

    1. Outside of the Contiguous United States (Alaska, Hawaii, Canada, Puerto Rico)

    2. Classified by the carrier as remote

    We will contact you prior to shipping if any additional fees will be expected.

    FURNITURE DELIVERY:

    We offer free furniture delivery to customers who live in Butler, Allegheny, Westmoreland and Beaver Counties. 

    If you live outside this radius, you can select In-Store Pickup at checkout and we will invoice you separately for delivery.